Shipping and Delivery Policy
This Shipping and Delivery Policy outlines the terms and conditions governing the shipment and delivery of storage products manufactured and supplied by DATRA, including TF cards, microSD cards, flash memory products, and customized storage solutions.
DATRA serves customers worldwide and works with reliable international logistics providers to ensure secure and timely delivery of products.
Order Processing and Fulfillment
Order Processing Time
After receiving order confirmation and the required payment or purchase authorization, DATRA will begin processing the order.
For standard products, orders are typically processed within 1–3 business days, subject to product availability and order quantity.
For customized products, OEM/ODM orders, or large-volume production, the lead time will be confirmed separately based on product specifications, customization requirements, and production capacity.
Customized and Special Orders
For customized storage products, including custom firmware, NAND configuration, labeling, packaging, and other OEM/ODM requirements, production lead times will be confirmed before order acceptance.
DATRA will provide customers with updates regarding production progress, estimated completion dates, and shipment schedules when applicable.
Shipping Methods and Carriers
DATRA provides worldwide shipping through reliable logistics partners and international carriers, including DHL, FedEx, UPS, air freight, and sea freight.
The shipping method may vary depending on order quantity, package dimensions, destination, delivery requirements, and customer preference.
International Express: Suitable for samples and small-volume orders.
Air Freight: Suitable for larger commercial orders requiring faster delivery.
Sea Freight: Suitable for high-volume orders where cost efficiency is a priority.
Customers may also arrange shipment using their own logistics account or designated freight forwarder.
Shipping Rates
Shipping costs are calculated based on factors including package weight, dimensions, shipping method, destination, and applicable carrier charges.
Customers may contact DATRA sales representatives with the order details and delivery address to confirm shipping costs and estimated delivery times before placing an order.
Any customs duties, import taxes, clearance fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise agreed in writing.
Estimated Delivery Time
Typical delivery times are as follows:
International Express: 3–7 business days
Air Freight: 5–10 business days
Sea Freight: 15–30 business days
These are estimated transit times and may vary depending on the destination, customs clearance, carrier schedules, weather conditions, and other factors beyond DATRA’s control.
Shipment Tracking and Notifications
Shipment Tracking
Once an order has been shipped, DATRA will provide the customer with the relevant tracking number or shipping documentation, where applicable.
Customers can track shipments through the carrier’s tracking system.
Shipment Notifications
Customers may receive updates regarding important order milestones, including production completion, shipment dispatch, tracking information, and estimated delivery.
If unexpected delays occur, DATRA will communicate with the customer and provide available updates.
Shipping Address and Receiving the Shipment
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information, including:
Recipient/company name
Shipping address
City and country
Postal code
Contact person
Telephone number
Email address
DATRA is not responsible for delays, additional charges, or failed delivery resulting from incorrect or incomplete shipping information provided by the customer.
Receiving the Shipment
Customers should inspect the package upon delivery for visible damage, tampering, or signs of mishandling.
If significant damage is identified, customers should record the issue with the carrier and contact DATRA as soon as possible, preferably within 24 hours of delivery, with supporting photos or documentation.
Package Redirection or Rerouting
Requests to change the delivery address or reroute a shipment after dispatch should be submitted to DATRA as soon as possible.
Additional carrier charges may apply, and DATRA cannot guarantee that a rerouting request can be completed once the shipment has entered transit.
Delivery Delays
While DATRA makes reasonable efforts to meet agreed delivery schedules, delivery may be affected by circumstances beyond our control, including:
Customs clearance delays
Carrier disruptions
Weather conditions
Transportation restrictions
Import/export requirements
Force majeure events
Such delays will not be considered a failure to fulfill the order where they are outside DATRA’s reasonable control.
Returns and Quality Issues
For defective products, incorrect shipments, or products that do not meet the agreed specifications, customers should contact DATRA and provide the relevant order information and supporting evidence.
For detailed information regarding product quality, warranty, returns, and refunds, please refer to our Quality Standards page.
Contact Us
For questions regarding shipping, delivery schedules, tracking, or logistics arrangements, please contact us at:
Email: info@datra-tech.com
Website: www.datra-tech.com
